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CUSTOMER COMMENTS

Mary Ann Remey: "I loved this book, I learned some great pointers to continue to be a great leader/manager and some great ideas to empower my team."

Cathy Hegler: "This should be taught in school, undergraduate level!. It would really help one's carrer."

Joda Derrickson: "Simple layout/summaries."

Linda Delaney: "In words anyone can understand, love the reality checks."

Kristina Bicking: "It was a very easy read. It was enjoyable to read. I love the quotes."

Frank Biafore: "The philosophy: positive reinforcement."

Dawn Morrell: "Your book involves the reader past the comfort zone, teaches winning management skills and builds the reader's confidence for "action". Thank you!"

Joan Vasko: "What a positive, encouraging and motivating approach to management! And you certainly 'walked your talk' throughout the entire course: from introduction to summary."

INTRODUCTION AND OVERVIEW

Welcome to THE WINNING MANAGER: 6 FAIL-SAFE STRATEGIES FOR BUILDING HIGH-PERFORMANCE ORGANIZATIONS, a self-directed accredited learning program. This program consists of a book of the same title and this study guide.

This program is designed to help you internalize management imperatives essential to your success in the 21st century. It is also designed to help you earn 28 continuing professional education units (CPEUs).

To get the most out of this self-directed accredited learning program, it is suggested that you adhere to the following four steps:

Step 1: Review the objectives in this study guide.
Step 2: Read and study the Winning Management book and the articles in this study guide. Be sure to complete all self-assessment instruments and any other exercises contained in the book.
Step 3: Assess what you have learned by answering the questions contained in this study guide.
Step 4: Compare your answers to the answer key provided in this study guide. If you score at least 80% correct, you are ready to transfer your answers to the CONTINUING PROFESSIONAL EDUCATION (CPEU) REPORTING FORM. If you scored less than 80% correct, re-read this learning program until you score at least 80% correct.

After you have successfully completed the program complete the CPEU REPORTING FORM and
Mail to: Wolf Rinke Associates, Inc., P.O. Box 350, Clarksville, MD 21029,
Or fax to: (410) 531-9282,
Or submit on-line at www.easyCPEcredits.com.

NOTE: For additional reinforcement you may also wish to listen to the six-CD audio album of the same title. It is approved for 10 CPEUs.

Enjoy practicing Winning Management! If you have questions or suggestions, please e-mail me at WolfRinke@aol.com.

OBJECTIVES

As a result of studying and applying the concepts presented in the Winning Management book and the articles in this study guide you will be better able to:

• recognize why it is imperative that you adopt a new management paradigm,
  
• differentiate between management and leadership,
  
• describe the Winning Management paradigm,
  
• assess your and your team members' readiness for a management transformation,
  
• identify the components of an effective organizational philosophy,
  
• implement six steps which will enable you to create and disseminate an empowering organizational philosophy,
  
• create and maintain a positive organizational climate,
  
• recognize what most team members want from their job,
  
• reduce employee defections,
  
• treat all employees as adults, winners, and team members,
  
• build and maintain a positive organizational climate,
  
• implement reward and recognition strategies that result in improved performance and job satisfaction,
  
• avoid common reward follies,
  
• apply punishment strategies more effectively,
  
• take advantage of the employee-customer satisfaction connection,
  
• assess your current empowerment skills,
  
• contrast the two basic ways of managing people,
  
• recognize outcomes associated with powerlessness and empowerment,
  
• master six specific steps to coach someone effectively,
  
• implement five specific strategies to empower others,
  
• achieve extraordinary results with ordinary people,
  
• assess your communication effectiveness,
  
• achieve win-win outcomes and cooperation,
  
• recognize why you must tell team members more than they want to know,
  
• implement specific strategies that will enable you to communicate more effectively,
  
• install a peer-monitored performance system in your organization,
  
• implement measurement systems that support the use of multifunctional teams,
  
• assess how customer focused you and your organization are,
  
• recognize how services must be managed differently from products,
  
• identify the specific costs and benefits associated with delivering poor and excellent service,
  
• master eight specific steps to implement a highly effective exceptional quality service strategy,
  
• recognize the unique aspects associated with every change process,
  
• identify seven specific stages that individuals go through when they are confronted with change,
  
• overcome resistance to change,
  
• master a four-phase communication process model that will make it easier for you to communicate significant changes to your team members,
  
• build a learning organization,
  
• identify the system of learning that will be the most effective for your organization,
  
• implement specific strategies for achieving a lasting organizational transformation,
  
• achieve and maintain a competitive advantage by implementing seven specific action strategies,
  
• avoid the top 10 most common mistakes made by managers,
  
• apply leadership strategies to you the results you want,
  
• discover how you can build a peak performance organization faster,
  
• achieve dramatic improvements in performance, productivity and profitability.

ABOUT THE AUTHOR. . .

Wolf J. Rinke, PhD, RD, CSP, America's Business Success Coach, is the president and founder of Wolf Rinke Associates, Inc., a human resource development and management consulting company. Since 1988 we have been custom designing and delivering stimulating and informative keynote presentations, interactive problem solving funshops and highly effective consulting, coaching and educational services. We specialize in building high performance organizations; facilitating trust building initiatives; providing one-on-one executive coaching and building high-performance teams. All services are designed to unleash the only resource that has the potential to appreciate-your people, and are guaranteed to exceed identified needs, solve specific problems and achieve dramatic improvements in performance, productivity and profitability.

Dr. Rinke is a. . .

• Highly effective management consultant and executive coach with over 30 years of hands-on management and leadership experience
• Certified speaking professional (CSP*) who is internationally known for his ability to energize, entertain and empower. (*CSP-a credential earned by fewer than 500 speakers worldwide)
• Widely published author of audio and video programs, numerous publications and best selling books including MAKE It a Winning Life: Success Strategies for Life, Love, and Business; Winning Management: 6 Fail-Safe Strategies for Building High-Performance Organizations and Don't Oil the Squeaky Wheel and 19 Other Contrarian Ways to Improve Your Leadership Effectiveness
• Noted management, leadership and personal development expert, ranked by Executive Excellence magazine among "the top 100 minds" in the field of personal and leadership development along with Tom Peters, Oprah Winfrey, Stephen Covey and others
• Media personality who has been featured on CNN and over 300 other TV and radio shows
• Highly decorated, retired lieutenant colonel of the US Army Medical Specialist Corps
• Self-made millionaire who started to work full-time on a ship at age 14.

Some of the organizations that have benefited from Dr. Rinke's services include:

ACE USA o ADVO o Am Red Cross o ARAMARK o Baltimore Police Dept o Baxter o bil-jax o BCE Emergis (Canada) o Boston College o Brandeis Univ o Bristol-Myers Squibb o Brookings Institution o Centre for Leadership-Ontario (Canada) o Cigna o Continental/SiLite o Delaware Div of Aging o Delta Air Lines o Dept of Health & Human Svcs o Dole o Duke Power o EAC (Singapore) o George Washington Univ o Georgia State Univ o Giant TMC (Malaysia) o Grocery Manufacturers of America o Hospital Purchasing & Materials Mgt Assn o Institute for Management Studies o Intl Assn for Exposition Mgt o ISS A/S (Denmark) o Johns Hopkins Univ o Lykes Pasco o Manor Care o Marriott o Maryland Bankers Assn. o MBNA Bank o Michelin o Mississippi Power Co o Motorola o NCR o NCI o Natl Assn of Manufacturers o Natl Dairy Council o Natl Health Corp o Natl Restaurant Assn o Natl Speakers Assn o NORTEL o Office of Personnel Mgt o Ontario Hospital Assn (Canada) o Penn State Univ o Perez Companc (Argentina) o Phillips Publishing o Pierce Leahy o PSI o Sales and Marketing Executives Intl o Sandy Spring National Bank o SAP America o SAP AG (Germany) o Sargento Foods o Saskatchewan Assn of Health Organizations (Canada) o Select Service Partner A/S (Denmark) o Seneca Foods o ServiceMaster o Sinar Mas Group (Indonesia) o Sodexho o Strategic Forum Expertise (Malaysia) o Sysco o Texas Instruments o The Wood Co o Toms Group (Denmark) o Univ of Maryland o Univ of Richmond o US Air Force o US Army o US Foodservice o US Navy o Veterans Admin o Warner Bros. o Wyeth-Ayerst Laboratories o Yale Univ o plus numerous other companies, organizations and associations throughout North America, Europe, and the Pacific Rim.

To benefit from Dr. Rinke's services CRY WOLF . . . www.WolfRinke.com

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