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Editor: Dr. Wolf J. Rinke
Publisher: Wolf Rinke Associates, Inc.
(c) 2002 Wolf J. Rinke
Vol. 5 No. 6, December 2002/January 2003
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IN THIS ISSUE
1. NEWS YOU CAN USE
2. RIGHT FOOT FORWARD: HOW TO ACHIEVE SUCCESS IN YOUR NEW JOB-PART II
3. LAST CHANCE-SPECIAL HOLIDAY GIFT
4. ANSWERS TO QUESTIONS FROM READERS
5. HUMOR BREAK
6. ABOUT THE EDITOR
7. PRIVACY STATEMENT AND SUBSCRIPTION INFORMATION
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REALITY CHECK
If you want to get more,
you have to give more.
--Wolf J. Rinke
Source: Make It a Winning Life Perpetual Desk Calendar, Dec 25
(Get your own and SAVE-see paragraph #3.)
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1. NEWS YOU CAN USE
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HOLIDAY CELEBRATIONS AND BONUSES ARE DOWN
A recent study by career search firm Vault found that only 56% of companies
plan to have holiday parties. Down dramatically from last year. Holiday
bonuses have been downsized as well.
ACTION STEPS:
Even though your company is strapped for cash, and it seems like most
employees are staying put, now is the time to find innovative ways to
build loyalty. Because-believe it or not-this economic downturn will
pass and then your excellent employees, especially those who have been
taken for granted, will leave you. And that's when you need them most.
Here are just a few low-cost, high-impact ideas to build loyalty:
1. Give extra time off for the holidays.
2. Ask every team member these important questions:
A. What can I do to make your job easier and/or more enjoyable?
B. What will it take to keep you here?
Now act on the information and provide feedback regarding what you plan
to do differently in the future.
3. Provide more cross training.
4. Implement a mentor program.
5. Promote from within.
6. Offer flexible work schedules.
7. Provide more networking opportunities.
Source: Fortune, Dec 9, 2002, p. 35.
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2. RIGHT FOOT FORWARD: HOW TO ACHIEVE SUCCESS IN YOUR NEW JOB -PART
II
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In Part I you discovered the first five steps for achieving success
in your new job:
Step 1: Walk softly and carry no stick.
Step 2: Talk less, listen more.
Step 3: Look for themes.
Step 4: Do the work
Step 5: Catch your predecessor doing things right.
(See Vol. 5 No. 5, Oct/Nov 2002, www.WolfRinke.com)
Here are the other six:
Step 6: Get to know the organizational culture.
Lots of things go on in organizations because of the culture. (Culture
is what employees do when the boss is not around.) Behavior patterns
in organizations are created by what managers reward, don't reward or
punish. (What you reward is what you get, is an axiom that you can take
to the bank.) The only problem, as I find out over and over again in
my consulting work, is that managers frequently "reward" behavior
they don't want. For example, they lament that people won't pull together
as a team. When you take a closer look you find that what gets rewarded
is individual performance. As a result you get…glad you're catching
on.
Step 7: Trial balloon your vision for the future.
Reflect on how your vision for your department will "fly"
in light of what you have learned in Steps 1-5. Try out your vision
on your organizational change makers during one-on-one meetings. Revise
accordingly. That does not mean that you have to reduce or eliminate
what you plan to get accomplished. It does mean that you may have to
change your execution strategy. For example if the organization has
a culture of being slow to change and being risk adverse you may have
to work harder at getting organizational change makers to buy in before
you make your vision for the future public.
Step 8: Share your vision.
Having completed Steps 1-7 you are now ready to conduct your all hands
meeting. Start off by making specific individuals in the organization
into heroes by telling stories of what they and your predecessor have
done in the past that you value. (Your stories should align with your
vision.) Share your vision, goals and commitments for a new future.
(Since less is more, have no more than 3-5 specific strategic goals.)
Publicly thank those who have bought into your vision for their support.
Be sure to communicate the WIIFM-what's in it for me, and do it with
sincerity and passion. Above all, speak in inclusive terms-we not I.
That way you avoid "I" disease. Open it up for questions,
and involve your previously established support system in answering
questions. (Since the real questions won't be asked until they trust
you, get the process going with 3x5 cards on which team members can
write questions anonymously.) Listen carefully to what is not being
said. Conclude the meeting by asking for their help and support.
Step 9: Walk your talk.
Make sure that you breathe, act and live your vision and demonstrate
your commitment to the strategic goals at every opportunity. People
will pay more attention-no wait, they will pay much more attention-to
what you do than what you say. And if there is a disconnect between
what you say and what you do, they will ignore what you say, doubt your
integrity and become cynical. And you will give them an excuse not to
support you or even work against you.
Step 10: Celebrate more than you think is wise.
Publicly celebrate those who move the organization closer to the attainment
of their vision and strategic goals. (Note the emphasis-at this point
your team members must feel that it is their vision and goals.) Reinforce
it all with stories of those who have made a difference. And celebrate
at every opportunity.
Step 11: Go for the long term.
Stay positive even in the face of temporary setbacks. (They will surely
come!) Keep focusing on the progress that has been made over the long
term. Don't let the Nay Sayers dissuade you from your course. Every
organization has them. As long as you have the support of about 75 percent
of your management team and about two-thirds of your team members you
will likely achieve the dramatic improvements in performance and profitability
that you were hired for.
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3. LAST CHANCE-SPECIAL HOLIDAY GIFT
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Hate shopping as much as I do? Here is a one-of-a-kind holiday gift
that will SAVE YOU TIME AND MONEY!
It's a great way to say thanks to all the people who support you all
year long-team members, co-workers, friends and family.
It is a universal gift that everyone will LOVE.
It will keep on giving for years to come!
It's inexpensive!
It's totally unique - there is no other gift quite like it!
What is it?
It's my Make It a Winning Life Perpetual Desk Calendar
This unique desk calendar provides words of inspiration and wisdom
every day of the year! PLUS easy to apply action steps to help make
the message a reality! Best of all at the end of the year, turn it over
and use it again, and again. Truly a unique gift that keeps on giving
... FOREVER!
PLUS in the spirit of the holidays I will include absolutely FREE,
with orders of 4 or more calendars, a Make It a Winning Life audio-tape
valued at $14.95.
********* 4 Calendars plus audiotape for ONLY $30 *********
***Plus S/H ($4.50 USA, $9.00 Canada, $18.00 all others)***
Regular Price $51.80+$14.95 for the tape. You SAVE $36.75
You RISK ABSOLUTELY NOTHING!!! If for any reason the perpetual calendars
are not everything you expected, send them back to me and I will give
you your money back. No questions asked!!! The audiotape is yours to
keep!
Click www.wolfrinke.com/Special.html to order or for more information.
Or call 800-828-9653. Mention this ad when ordering by phone! Offer
expires 1/15/2003.
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4. ANSWERS TO QUESTIONS FROM READERS
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Dear Dr. Rinke,
We have a nurse that has been with our facility since it opened 30 years
ago. She is a very good nurse, because even though nurses no longer
have much quality time with the residents she still takes the time.
The residents love her, but other nurses absolutely hate working after
her because she is so unorganized. They have to clean up her mess before
they can even begin their shift. How do I take care of the problem so
everyone is happy?
P.S. I love your Winning Management book. I couldn't put it down. It
has changed my attitude which rubs off on my team members. As a result
we have received compliments on how our facility has changed over the
last year. People have made statements that they enjoy being here because
of the positive attitude.
Please don't use my name.
Thanks
H
In one way consider yourself lucky, H,
nurses like that are hard to find.
Have you considered teaming her up with another nurse who is a "neat
freak." That way you can have the best of both worlds.
If not able to do that you may want to ask Ms. Unorganized to come up
with a "check sheet" of what to do before she leaves her shift.
Have her check off every item prior to leaving her shift--like airline
pilots do.
And whatever you do be sure to make her into a hero in front of her
peers for what she does right.
Let me know how it works for you.
Wolf
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For FREE articles, inspirational messages and money saving offers on
books, audio and videotapes that will help you and your organization
succeed FASTER visit: http://www.WolfRinke.com
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5. HUMOR BREAK
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To: All Employees
From: Management
Subject: Office conduct during the holiday season
Effective immediately, employees are required to comply with the following
guidelines issued by FROLIC (Federal Revelry Office and Leisure Industry
Council).
1. Don't laugh at your bonus check-people will think you're crazy when
you laugh at nothing.
2. Eggnog will NOT be dispensed in vending machines.
3. Playing Jingle Bells on the push-button phone is forbidden.
4. Making tinsel by running aluminum foil through the paper shredder
is not permitted.
5. All fruitcakes are to be eaten BEFORE July 25.
6. Work requests are not to be filed under "Bah humbug."
7. And don't forget, you are required to have a Happy Holiday.
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6. ABOUT THE EDITOR
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Dr. Wolf J. Rinke, CSP is an internationally recognized management and
motivational keynote speaker and seminar leader who delivers customized
presentations that combine story telling, humor and motivation with
specific "how to" action strategies that participants can
apply immediately to improve their management and personal effectiveness.
He is also a highly effective management consultant, executive coach
and author of 12 books including: Winning Management: 6 Fail-Safe Strategies
for Building High-Performance Organizations available at www.WolfRinke.com
To take advantage of Dr. Rinke's services call 800-828-9653 or mailto:WolfRinke@aol.com
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7. PRIVACY STATEMENT AND SUBSCRIPTION INFORMATION
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We will not make your name or e-mail address available to anyone. Period!
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