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Editor: Dr. Wolf J. Rinke IN THIS ISSUE
1. HOT STUFF YOU WANT TO KNOW ======================================================== REALITY CHECK Treat all human beings as if they are winners, until they prove you wrong. --Wolf J. Rinke ======================================================== ======================================================== BEAT HOLIDAY STRESS According to the Centers for Disease Control and Prevention: => Forty percent of employees rate their jobs as "very or extremely stressful" => Twenty five percent consider their job their "No. 1 stressor" => Employees that experience heavy stress at work experience 50% higher health care costs and significantly higher levels of absenteeism. Add to that the holidays and the picture gets even bleaker. SOLUTION: 1. Make work fun. Holidays are a great time to show appreciation to your team members. (See below.) 2. Have plastic surgery. If overspending is a problem get rid of your credit cards. (Keep one for true emergencies only.) 3. Hang out with positive people. Avoid or reduce visits with negative relatives. 4. Get pleasure from the little things. 5. Develop an attitude of gratitude. Start every day by focusing on three things you are thankful for. 6 Accept people the way they are, not the way they ought to be. 7. Commit random acts of kindness. 8. Find the joy inside of yourself instead of in a bottle. 9. Eat in moderation. Stop when it tastes the best. 10. Get your life in balance. The most important things in lifeare relationships not stuff! 11. Manage priorities. Make time for your favorite people and don't forget to make vacation and play time a priority. 12. Move your body. Make things more INconvenient so that you are "forced" to move more. 13. Stay in control by: => Changing the changeable. => Removing yourself from the unacceptable. => Accepting the unchangeable. For additional stress reduction strategies read THE WINNINGMANAGER Vol. 2 No. 5 September 1999 MANAGERS AT RISK Mergers and downsizing strategies are taking their toll on middle managers. The booming economy not withstanding, managers are finding it harder to find new jobs. During the third quarter of 1999 "a $70,000 a-year manager needed 3.39 months to find a comparable job, up from 2.56 months a year earlier." SOLUTION: Invest more in yourself than in your job. Source: Wall Street Journal, p. 1, Dec. 12, 1999. LIGHTEN UP According to a study by William M. Mercer, 8% of 275 employers studied discourage humor at work, and 63% are neutral about it. They obviously are not familiar with the "pleasure principle" identified by Freud: All human beings move themselves in the direction of pleasure and move away from pain. SOLUTION: If you have high turnover, unusual rates of absenteeism and tardiness-get busy now to make work fun. Ask for volunteers to serve on a "Make Work Fun Team" or hire a humor consultant. Remember: "If it's fun, it gets done!" ############################################ Subscribe FREE to our sister publication: MAKE IT A WINNING LIFE: Strategies to Help YOU Succeed Faster To subscribe mailto:WolfRinke@aol.com and type the word SUBSCRIBE MIWL in the subject box. ======================================================= 2. HOW TO REDUCE TURNOVER - PART II by Wolf J. Rinke, PhD, CSP ======================================================= Dear Wolf, What can we do to reduce turnover? --Shirley Hadden, Cincinnati, Ohio In the October issue of THE WINNING MANAGER we described four of the seven most important practices to help you reduce turnover: => Build a Positive Organizational Culture. => Invest in Career Development. => Take Your Mission, Vision and Core Values Very Seriously. => Help Employees Succeed. To review go to http://www.WolfRinke.com Here are the rest of the lessons from Fortune's 100 Best companies: => Pay Well and Provide Generous Benefits. "But we canŐt afford that"--is what I am told, especially by managers who have high turnover rates. So lets do a little quick and conservative math. Lets assume that your turnover rate is 40%, your average salary including benefits is $25,000/year/employee, and that you have 200 employees. Human resource professionals estimate that replacing an experienced employee costs--depending on skill level--an average of one to two and a half times the employees' annual salary. Lets be conservative, and use the one times annual salary estimate. That means that the turnover cost for this hypothetical case is $2,000,000 per year (80 employees x $25,000). If you are able to cut that turnover rate in half, you would save $1,000,000 per year. I bet, that even if you paid slightly more than the competition, tied additional compensation to performance such as customer satisfaction, and provided your employees with highly valued fringe benefits, you would have lots of money left over! Money that would go straight to your bottom line. => Build a High Trust Workplace. High trust starts with telling employees more than they want to know, making sure that your word is as good as gold, and giving employees self-confidence so that they can become the best they can be. And itŐs supplemented with a strong bias against layoffs. (Seventy four of the 100 Best Companies have never had a mass layoff). => Tie Rewards to Performance. Virtually all of these companies go out of their way to tie rewards to performance in the form of stock options,--in the case of Starbucks even for part-time employees--bonuses, pay-for-learning or skill acquisition plans, and a wide variety of variable pay strategies that encourage employees to act like owners. WhatŐs all this add up to? For starters, your turnover rate will decrease dramatically. For the 100 Best Companies it is consistently lower than their counter parts who did not make the list. For Starbucks--which relies heavily on part time workers--the voluntary turnover rate in 1997 was 16% and Southwest Airlines, 6%. Next you can expect that youŐll have numerous applications for every vacancy. From the 19,000 job applications received by the 100 Best last year, 724 were hired. Most importantly, you can expect dramatic improvements in your bottom line. Back to the 100 Best, we find that 55 companies have been publicly traded for at least five years. Using return to shareholders as a measure of performance shows that the 55 companies had an average annual appreciation of 25% during the five year period, compared with a gain by the Russell 3000 index--which mirrors the 55 companies, of only 19%. In short, becoming an employer of choice means that you will have lower turnover rates, will be able to pick the cream of the crop any time you need to fill a vacancy and achieve massive improvements in your overall profitability. For additional strategies of how to reduce turnover see: W. J. Rinke, Winning Management: 6 Fail-Safe Strategies for Building High-Performance Organizations, Achievement Publishers, 800-828-9653 or http://www.WolfRinke.com/WMprod.html -------------------------------------------------------- ******* LOOKING FOR A SPECIAL HOLIDAY PRESENT?******* Order my unique Perpetual Calendar and SAVE $$$ See the FREE STUFF AND SPECIAL OFFER section below. Like your management question answered? Suggestions? Mailto:WolfRinke@aol.com. ======================================================== ======================================================== TREAT TEAM MEMBERS LIKE VIP'S Get rid of all preferential treatments for you and your managers. Start with your reserved parking space--turn it into the "Team Member of the Month" parking space. Next, do away with the private executive dining room and go on from there until managers receive only those preferential treatments that are absolutely necessary to help them accomplish their jobs. DELIVER VALUE Regardless of where you currently work, give your employer more than he expects. Start right now. In the long run, you will be compensated according to the value you deliver. USE POWER WISELY At the close of your day today, reflect on how often you have used coercive power to get something done. Commit to reducing that number by one tomorrow and by one each day after until you rarely, if ever, resort to it. ======================================================= 4. HOW TO GET YOUR PROBLEMS SOLVED ======================================================= High employee turnover? **** Low customer satisfaction? Unproductive employees? ** Low morale? ** Lack of trust? **** Resistance to change **** Poor communication? **** Our high impact consulting services and customized management and personal development training will solve these and other "people" problems! Call us at 800-828-9653 or mailto:WolfRinke@aol.com to
********* Tired of the same boring meetings? ********* Would you like your next meeting, retreat or conference to be a "howling success"? Contact us. Dr. Rinke is a highly effective motivational and management keynote speaker and seminar leader who delivers customized presentations that combine story telling, humor and motivation with specific "how to" action strategies that participants can apply immediately to improve the quality of their personal and professional lives. Call him at 800-828-9653 or mailto:WolfRinke@aol.com ======================================================== ======================================================== Sign at the entrance of a large manufacturing plant: Warning to young ladies: If you wear loose clothes, beware of the machinery. If you wear tight clothes, beware of the machinist. ======================================================== 6. FREE STUFF AND SPECIAL PRE-PUBLICATION OFFER ======================================================== SPECIAL PRE-PUBLICATION OFFER NEW! * NEW * NEW * Perpetual Calendar * NEW! * NEW * NEW MAKE It a Winning Life by Wolf J. Rinke, Ph.D. A Super Fantastic Gift Any Time of the Year. ESPECIALLY IDEAL FOR THE HOLIDAYS! 365 days of motivation and action steps to help YOU live a happier, healthier and wealthier life! This one-of-a-kind calendar gives you words of wisdom and inspiration every day of the year! PLUS powerful motivational messages and easy to apply action steps to help YOU make the message a reality! Best of all when you get to the end of the year, you turn it over and use it again, and again . . . Like having your own personal success coach who will keep you on track FOREVER! Pre publication Special SAVINGS (Pub. Date October 1999) $$$$$$$$$$ Buy 3 get one FREE! ($12.95 savings)! $$$$$$$$$$$ PLUS get one of my motivational audiotapes absolutely FREE ($14.95 value). ******* 100% unconditional money back guarantee. ******* To order call 800-828-9653 or http://www.WolfRinke.com For FREE articles, inspirational messages and other money saving offers on books, audio and video tapes that will help you and your company succeed FASTER visit our website: http://www.WolfRinke.com ======================================================== 7. CONTACT AND SUBSCRIPTION INFORMATION ======================================================== Dr. Wolf J. Rinke, CSP President Wolf Rinke Associates, Inc. P.O. Box 350 Clarksville, MD 21029-0350 USA (410) 531-9280, Fax (410) 531-9282 For orders in the US (800) 828-WOLF (9653) Email: Mailto:WolfRinke@aol.com Website: http://www.WolfRinke.com ATTENTION: Please feel free to forward this eNewsletter to anyone who can benefit from it. If this was forwarded to you and you would like to receive your own FREE subscription mailto:WolfRinke@aol.com and type the word SUBSCRIBE WM in the subject box. To remove yourself from this mailing list, please type the word UNSUBSCRIBE WM in the subject box. PRIVACY STATEMENT: We will not make your name available to anyone. Period!
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