Frustrated by certain team members unable to work together because of
personality conflicts, poor interpersonal skills, distrust, hurt egos,
damaged pride, anger, or animosity?
This unique conflict resolution strategy will help two individuals
openly address dysfunctional behaviors and achieve consensus commitments
that will build a productive working relationship.
The intervention will be facilitated by Dr. Wolf J. Rinke who has more
than 30 years of hands-on management and leadership experience and has
conducted numerous conflict interventions in a wide variety of companies
from Fortune 500 to start-up entrepreneurial organizations. Specific
needs are identified using a variety of assessments including a unique
system that encourages participants to identify the real issues that
interfere with the effectiveness of their relationship. (For information
about repairing dysfunctional teams see the Conflict Resolution--Teams.)
The outcome of the intervention is a set of specific written commitments
that will govern future behaviors. This "contract" is used
by the parties to hold each other accountable. As a result participants
buy into a new reality which enables them to "repair" their
relationship and take their performance to the next level.
More specifically as a result of this intervention team members will
be able to:
Eliminate/reduce dysfunctional conflict behaviors
Communicate more effectively
Enhance trust
Improve morale
Take ownership and assume responsibility
Improve cooperation
Recognize and build on each others strengths
Decrease/manage politics, anger, egos and other dysfunctional behaviors
Build rapport
Increase satisfaction
Enhance interpersonal skills
Focus on results
Eliminate self-destructive negative behaviors
Sustain high levels of energy and motivation
Hold each other accountable
Destroy "we-they" perceptions
Achieve dramatic improvements in performance and productivity
The intervention typically consists of three phases: Diagnosis, Intervention
and Follow-up, which are described below.
SAMPLE Conflict Resolution PROCESS--Two Team Members
Note: Every intervention is customized to the specific needs of the
individuals.
Phase 1 Diagnose critical needs and challenges of the participants
What: Interview each participant, his/her manager and randomly selected
direct reports
How: Conduct one-on-one in-person or telephone interviews to identify
strengths, weaknesses and dysfunctional behaviors
Why: Identify the real needs and challenges of the participants.
To structure a customized intervention that produces lasting results.
Phase 2 Intervention
What: Facilitate a highly productive conflict resolution strategy that
addresses the real needs and challenges of the participants.
How: Utilize a unique conflict resolution strategy to identify real challenges so that the relationship can be repaired.
Generate a list of specific commitments that participants sign and commit
to use to govern their future behavior.
Why: Build a productive relationship.
Phase 3 Follow-up
What: Follow-up and reinforcement.
How: Conduct three follow-up sessions--one about every 3 months.
Why: To assess compliance with commitments and reinforce positive new
behaviors.
To achieve lasting behavior change for building a productive relationship
and achieving dramatic improvements in performance.
Optional: Provide one-on-one executive coaching to team members who
continue to have unique challenges that interfere with effective team
performance. See the Executive Coaching page.
Why hire us?
All on-site work
is performed by Dr. Wolf J. Rinke ... America's Business Success Coach. Please note that we do not bring in the "heavy hitters" to sell the
job and then let the "trainees" do the actual work.
Dr.
Rinke is a...
—Highly effective management consultant and executive coach with
over 30 years of hands-on management and leadership experience.
—Dynamic certified speaking professional (CSP*) who is internationally
known for his ability to energize, entertain, and empower. (*CSP-a credential
earned by fewer than 500 individuals worldwide).
—Widely published author of audio and video programs, over 300 publications,
and several highly praised books including MAKE It a Winning Life: Success Strategies
for Life, Love, and Business, and Winning Management: 6 Fail-Safe Strategies
for Building High-Performance Organizations and Don't Oil the Squeaky
Wheel and 19 Other Ways to Improve Your Leadership Effectiveness.
—Noted management, leadership and personal development expert. In 2007
he was ranked by Executive Excellence among "the top 100 minds"
in the field of personal leadership development along with Tom Peters,
Oprah Winfrey, Stephen Covey etc.
—Former associate professor of management at the University of Maryland
and the Johns Hopkins University.
—Media personality who has been featured on CNN and over 300 other
TV and radio shows.
—Highly decorated, retired Lt. Colonel of the US Army Medical Specialist
Corps.
—Self-made multi-millionaire who started to work full-time on a ship
at age 14.
We customize
all services! We do not use off-the shelf products. All work is
designed to address your specific needs and solve your unique challenges.
We have a proven
track record. We provide you with detailed testimonial letters,
and encourage you to check us out before you hire us.
We are responsive
to your needs. To us you are a very important customer. We want
you to be 111% satisfied and won't stop until we accomplish that.
We are passionate
about helping individuals and organizations maximize their potential.
In fact, that is our corporate slogan which has guided our actions since
1988.
We are committed to helping you and your team members achieve lasting behavior changes.
We are 111%
dedicated to your success.
We back all services
with 100% money back guarantee: If we do not provide you with the results promised, or if for any other
reason you are not completely satisfied, we will cheerfully refund our
fee for the portion of the work which has not met your expectations! In other words you risk absolutely nothing!
To find out how you and your organization can achieve quantum
leaps in performance, productivity and profitability
"Cry Wolf". . . 1-800-828-WOLF (9653)
or +410-531-9280
Here is what executives have said about our services:
"My colleague and I had difficulty working together which got in the way of either one of us optimizing our performance. Wolf's session with the two of us really opened my eyes. It helped me internalize how important it is to understand that other people are not like me - and that we can ensure stronger performance by working together and supporting and trusting each other. I found Wolf's unique process very valuable. It built a win-win situation for both of us and the company." —Bo Lundberg, Excecutive Vice President - Sales, Marketing & Innovation, Toms Gruppen A/S, Denmark
"The conflict resolution session you provided to two members of the leadership team enabled them to deal more effectively with their differences and improve their performance, communication and overall effectiveness." —Jesper Moeller, CEO, Toms Gruppen A/S, Denmark
A coworker and I were experiencing conflict that interfered with our ability to work together productivity. Despite repeated attempts we were unable to resolve our differences. After just one session with Wolf we had a much clear understanding of each others concerns and an action plan that allowed us to move forward constructively. Today the two of us have a solid working relationship built on trust, respect and open communication. Having Wolf help us with this saved us a lot of time, effort and grief." —John Harford. Director of Networking and Telecommunications, SAP America, PA
"We knew that with our Senior Management not being able to communicate
and work together as effectively as we needed that something had to
be done. We tried fixing the issues ourselves, but when you’re
part of the problem it is extraordinarily difficult to make the required
changes and keep all the egos in balance. We therefore reached out to
Wolf as an impartial 3rd party who we all respected, to help us fix
our senior leadership team. After several intensive conflict resolution
sessions, as well as individual coaching and negotiations, Wolf helped
us find a solution that was mutually agreeable to our senior managers.
Since then conflicts are past history, communications between ourselves,
our clients and our staff have improved drastically, and our productivity
and morale are the best they’ve ever been. In short, hiring Wolf
provided us with a very positive return on our investment and an unprecedented
opportunity to reinvent and revitalize our company." —Simon Tutt, President, DP Solutions, Columbia, MD
"You facilitated highly effective conflict resolution interventions that helped several American team members address their differences in a constructive manner which enabled them to work and communicate more effectively with one another." —Uwe Herold, Chief Information Officer, SAP IT, SAP AG,
Germany
"Your in-depth organizational analysis and recommendations enabled
us to streamline our management structure, enhance our competitive posture,
increase our effectiveness, and improve our profitability." —Charles Narang, President and CEO, NCI Information System, Inc., VA
"…you have provided us with an incredible level of positive
energy, expertise and wisdom that continues to have a significant impact
on our bottom line." —Marti Morenings, President/CEO, Universal Companies, Inc., VA
"Your customization and excessive preparation went even beyond
my high expectations. As a result you have helped us make our Encentivise™
Model come alive." —Martin Christensen, Vice President, Human Resources, ISS A/S, Denmark
"...you provided our managers highly effective strategies that
will enable them to instill team spirit and confidence in their team
members so that EAC becomes a world-class leader..." —Alan S. Nementzik, General Manager, EAC Consumer Products, Singapore
"I was overwhelmed by how deeply managers embraced your concepts
and were committed to using them." —Dee Dee Allen, Professional Development Consultant, Texas Instrument,
TX
Some of the companies who have benefited from our services include:
ARAMARK, Baxter Healthcare Corp, Bristol-Myers Squibb, Cigna, Delta
Air Lines, Dole, East Asiatic Co. (Singapore), ISS (Denmark), Manor
Care, Inc, Marriott, Michelin, Motorola, NCI, Inc, NCR, Natl Health
Corp, NORTEL, Pierce Leahy, Phillips Publishing Intl, PSI Intl, Inc,
SAP AG (Germany), SAP America, Sinar Mas Group (Indonesia), Strategic
Forum Expertise (Malaysia), Sodexho, Sysco, Texas Instruments, Toms Gruppen A/S (Denmark), Universal
Companies, Wyeth-Ayerst Laboratories, plus numerous other companies,
organizations and associations throughout North America, Europe, and
the Pacific Rim.
