Management Leadership Development Training

This high impact, customized, management development on-site training program will enable you to empower your employees and build a high performance team.

Based on Dr. Rinke's highly acclaimed book of the same title.

Delivered in six modules in either 3 full days or 6 half days by

America's Business Success Coach

Wolf J. Rinke, PhD, CSP

How do you empower employees and not lose control?

How do you do more with less?

How do you get everyone to buy into your vision?

How can you build a positive organizational climate?

How do you keep your highly productive employees and get rid of the others?

How can you get employees to welcome change?

How can you achieve extraordinary results with ordinary people?

In this high impact training program, Dr. Rinke will provide answers to these questions—plus he'll provide you with much, much more!

He will provide you with proven management and leadership strategies that will enable you to build a high performance team and achieve quantum leaps in performance, productivity, and profitability.

He will share secrets he has discovered from more than 20 years of human performance research and over 30 years of hands-on management, leadership, and academic experience.

He will provide you and your managers with hard hitting advice that is guaranteed to result in dramatic improvements in the only resource that has the potential to appreciate: PEOPLE!

In just 3 days, you and your management team will walk away with enough tips, tools, and secrets to build a high performance organization. In addition, you will also leave motivated, empowered, and energized to achieve more than you have ever thought possible.

We all need to constantly find better ways to motivate and manage our employees, if we want to thrive in this highly competitive global economy! Dr. Rinke will share his secrets of how he transformed himself from being an autocratic manager to becoming a "winning manager" who has mastered the art of doing more with less by getting his team members to consistently deliver 111%.

"Dr. Wolf Rinke takes a step-by step approach that's easy to understand, fun to follow and bound to lead...[you] to success."
—Thomas S. Monaghan, Founder and President, Domino's Pizza, Inc.

Invest 3 days and transform YOUR organization!

Program Outline

Create an Organizational Philosophy: How to Install a Fail-Safe Roadmap

diagnose your philosophy-building skills
discover the single most important employee motivator
find out what it takes to get employees to want to come to work
discover what you must do to get everyone to pull in the same direction
identify specific attributes of an effective vision statement
master 6 steps to creating and installing an organizational shared philosophy
compare an effective and ineffective philosophy statement
begin to develop your philosophy statement during this program
find out how to get every employee to buy into your vision
learn how to translate your philosophy into meaningful goals and objectives
acquire the tools to lead your organization to success
receive a detailed philosophy check sheet

"You actually understand our values so well that many of the participants were under the impression that you are an ISS employee."
—Martin Christensen, Vice President, Human Resources, ISS A/S, Denmark

Climate-Building: How to Build a Positive Organizational Climate

find out who controls the climate in your organization
assess your current organizational climate
learn what your employees really want
discover why you must treat all employees like adults, winners, and team members
find out which one element is missing in most organizations today
get team members to trust you and each other in 7 easy steps
discover how managers create behaviors they don't want and what to do about it
make it easy for people to succeed
implement specific steps to create and maintain a positive organizational climate
get your "MBA" in this program
learn 7 steps to create the performance you really want
discover why most organizational reward systems do not work
make sure that your reward system produces consistent positive performance
find out what is a more powerful motivator than money
discover the most powerful management principle of all time
follow 7 rules if you want punishment to work
take advantage of the employee–customer service connection
achieve low employee turnover and increased sales and profits

Coach and Empower: How to Do More with Less

assess your current coaching and empowerment skills
manage more like a coach than a "cop"
take advantage of the 5 different types of power
learn to give your power away
coach and empower others effectively
master 6 stages to become an effective coach
learn to overlook employees' weaknesses
help employees make it to the top faster
discover how managers destroy initiative and calculated risk taking
achieve extraordinary results with ordinary people
learn dozens of strategies to get people to want to excel
receive the empowerment decision flow chart

"You provided us with specific strategies to improve our leadership skills and our ability to manage our most important resource—our people."
—Thomas L. Phillips, President, Phillips Publishing International, Inc.

Communicate: How to Persuade and Communicate More Effectively

discover the one universal problem shared by all organizations
find out how well you communicate right now
get people to do what you want done and love it
discover 13 barriers to effective communication and how to overcome them
learn how to communicate like a Pro
use "powerlanguage" and consistently achieve win-win outcomes
master the art of effective listening
use "blockbuster" questions to get more of what you want
tell team members more than they want to know
avoid NETMA perceptions
kill the grapevine once and for all
dramatically reduce turnover and double productivity by building a learning organization
educate more and train less to achieve a 30-1 return on investment
engage the most effective control system of all time
learn 4 specific strategies you can use to put peer power to work
practice effective MWBA
5 rules for motivating people to achieve higher levels of productivity and performance
how to make cross-functional teams really work

"He entertained us while providing the kind of information we need to sustain our profitability. "
—Vicki Escarra, Senior Vice President, Airport Customer Service, Delta Air Lines, Inc.

Customer Focused: How to Compete on Service Not Price

discover the 3 critical errors businesses make and why it costs them lots of money
find out why customers can't get no satisfaction
conduct your own customer focus audit
learn 10 things every customer wants every time he does business with you
discover what dimension of quality your customers are willing to pay for
find out why customers take their business elsewhere and how to get them back
discover the costs of poor service
implement a highly effective EQS strategy in your organization
communicate more effectively with customers
create an ironclad service guarantee
achieve total service recovery
learn dozens of fail-safe strategies to double sales and profits

"You utilized the information you collected to craft an entertaining, humorous, high impact program that will enable our salon managers to improve their productivity and help us contiue to deliver exceptional customer service and achieve explosive growth in the years to come."
—Sharon Kiker, Chief Operating Officer, Regis Corporation

Change-Driven: How to Get Employees to Love Change

re-invent yourself and your organization
assess your change quotient (CQ)
learn 7 unique attributes associated with change and what to do about them
accelerate the 7 stages involved in the change process
learn 6 specific strategies to overcome resistance to change
implement change using a 4-phase communication process model
learn 6 strategies for building a learning organization
get people to learn faster
achieve lasting organizational transformations by implementing Dr. Rinke's 12-phase organizational transformation process (OTP)
make change stick in 9 easy steps
learn dozens of powerful tips to get everyone "juiced" by change

"...you provided our managers highly effective strategies that will enable them to instill team spirit and confidence in their team members so that EAC becomes a world-class leader..."
— Alan S. Nementzik, General Manager, EAC Consumer Products, Singapore

100% MONEY BACK GUARANTEE
If for any reason you or your management team feel that this program is not everything we say it is, you don't pay our fee!

WHO WILL BENEFIT?
YOU and your managers! Those who lead, manage, or supervise people and have a desire to transform their management and leadership skills. Managers who want to go beyond surviving and find out how they can thrive in a highly competitive global economy.

CUSTOMIZATION
Prior to delivering the program, Dr. Rinke will interview you and at least six other managers, employees, and/or customers to assess your organization's culture and identify specific needs, strengths, and areas for improvement. Information gained from this research will be utilized to customize the program to to exceed your expectations..

COMPREHENSIVE MANUAL
A comprehensive manual of valuable information, reading materials, self-assessment instruments, actions steps, and other support materials will be provided to all participants.

REINFORCEMENT MATERIALS
To ensure a lasting change in behavior, optional learning materials such as books, video and audiotapes are available to reinforce the newly learned behaviors. These materials are also excellent for providing management education and training to managers who were unable to attend or have just joined the organization.

Dr. Rinke's electrifying passion, and his ability to touch peoples' hearts as well as their heads, has energized thousands of individuals in the United States, Canada, Europe, and Asia to take action and achieve a competitive advantage. He will do the same for YOU!

These strategies have worked for Wolf. They will also work for you and your managers!

To find out how to bring this high impact learning experience to your organization or company, pick up the phone and CRY Wolf...1-800-828-WOLF (9653) or +410-531-9280.

"Because of your advance work, you were able to address the most critical issues that we were struggling with, and help us identify specific strategies that we must master if we truly are to become the benchmark of excellence in everything we do."
—Mark Bickford, Senior Vice President, Sodexho Marriott Services